This document constitutes the legally binding agreement between you and winmyr governing your access to and use of the winmyr online gaming platform, including all casino, sportsbook, and payment services.
You must be 21 years or older and legally permitted to participate in online gaming in your jurisdiction to use winmyr.
All winmyr accounts must complete KYC identity verification. Unverified accounts may not access withdrawal functions.
All transactions on winmyr are denominated in Malaysian Ringgit. No foreign currency transactions are supported.
Winmyr prohibits fraud, multi-accounting, collusion, and abuse of promotional offers. Violations result in account suspension.
In these Terms & Conditions, the following definitions apply unless context requires otherwise:
These Terms & Conditions, together with winmyr's Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the platform, constitute the entire legal agreement between you and winmyr governing your use of the platform.
By completing the winmyr registration process, clicking "I Agree," accessing any feature of the platform, or making a deposit, you confirm that you have read and accepted these Terms & Conditions in full. Acceptance constitutes a legally binding contract between you and winmyr. These Terms supersede any prior agreements, representations, or understandings, whether written or oral.
winmyr reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following notification of any amendment constitutes acceptance of the revised terms. It is your responsibility to review these Terms periodically to remain informed of any changes.
In addition to the age requirement, you represent and warrant that:
winmyr reserves the right to request documentary evidence of eligibility at any time and to suspend or terminate any account where eligibility requirements are not satisfied or cannot be verified.
To access winmyr's gaming services, you must register an account by providing accurate personal information including your full legal name, valid email address, date of birth, and Malaysian mobile number. You are permitted to hold only one (1) registered account on the winmyr platform. The registration or maintenance of multiple accounts by the same individual is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held therein.
In compliance with international gaming authority standards, all winmyr accounts are subject to mandatory Know Your Customer (KYC) identity verification. You must submit clear photographic copies of a valid government-issued identity document — specifically a Malaysian National Identity Card (MyKad) or valid international passport — prior to processing any withdrawal request. winmyr may additionally request proof of address, source of funds, or other supporting documentation as required by compliance obligations.
Failure to complete KYC verification within a reasonable time frame following a withdrawal request will result in the suspension of withdrawal functionality until verification is completed. winmyr does not permit withdrawal to payment methods other than those associated with the verified account holder's identity.
You are responsible for ensuring that all account information remains accurate and current. You must notify winmyr promptly of any changes to your registered information. winmyr reserves the right to suspend an account where provided information is determined to be false, misleading, or inconsistent with KYC documentation.
You are solely responsible for maintaining the confidentiality of your winmyr account credentials, including your email address, password, and any one-time verification codes issued to your registered mobile number. You must not share your account credentials with any third party under any circumstances.
You agree to notify winmyr immediately if you become aware of or suspect any unauthorised access to your account. winmyr will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials or from your authorisation (express or implied) of a third party to access your account.
winmyr employs 256-bit SSL encryption across all platform sessions and applies multi-factor verification for access from unrecognised devices. These security measures do not relieve you of your personal obligation to protect your account credentials.
All transactions on the winmyr platform — including deposits, withdrawals, wagers, and winnings — are denominated exclusively in Malaysian Ringgit (MYR). winmyr does not accept or process transactions in foreign currencies. No currency conversion services are provided.
winmyr accepts deposits via the following payment methods: Touch n Go eWallet, Boost, FPX bank transfer, and direct transfers from Maybank, CIMB, and Public Bank accounts. All deposits are credited to your winmyr MYR wallet upon successful processing, which occurs in real time for eWallet and FPX transactions subject to the availability of the underlying payment infrastructure.
Minimum and maximum deposit limits apply and are displayed on the deposit page within your account. winmyr reserves the right to amend deposit limits at any time without prior notice.
Withdrawal requests are processed exclusively to payment methods associated with the verified KYC identity of the account holder. winmyr will not process withdrawals to payment accounts held in a name other than the registered and verified winmyr account holder. For KYC-verified accounts, winmyr targets a withdrawal processing time of approximately 15 minutes, subject to the availability of the nominated payment method and any applicable bank processing windows. winmyr does not guarantee processing times and will not be liable for delays attributable to third-party payment providers.
You must not use the winmyr platform for any form of money laundering, financial fraud, or any transaction that is illegal under applicable Malaysian or international law. winmyr monitors all transactions for suspicious activity and will report any transactions suspected of constituting financial crime to the relevant authorities, in compliance with its anti-money laundering obligations.
All games available through the winmyr platform are subject to their respective game rules, which are accessible within each game interface. In the event of any conflict between a specific game rule and these Terms & Conditions, the specific game rule shall prevail in respect of that specific game transaction.
The following conduct is strictly prohibited on the winmyr platform:
winmyr reserves the right to void any bet or transaction that has been placed in error, that results from a technical malfunction, that relates to incorrect odds displayed due to a system error, or that involves any form of prohibited conduct as defined in Section 7.2. In such cases, the original stake will be returned to the player's account balance. winmyr's decision on voided bets is final.
winmyr may, at its discretion, offer promotional incentives including welcome bonuses, reload bonuses, free bets, and cashback offers to eligible players. All Promotional Offers are subject to specific terms, including wagering requirements, minimum odds restrictions, eligible game categories, and expiry dates, which are communicated at the time the offer is presented.
Promotional Offers are intended for genuine recreational players. winmyr reserves the right to withhold or withdraw any Promotional Offer, cancel bonus balances, and close accounts where it determines that a player is abusing the bonus system, including by creating multiple accounts to claim the same offer, by wagering patterns that demonstrate the primary objective is bonus extraction rather than genuine gameplay, or by any other conduct that winmyr determines to be inconsistent with the spirit of the Promotional Offer.
All content, software, design, graphics, trademarks, logos, and other intellectual property accessible through the winmyr platform — including the winmyr name and logo — are the exclusive property of winmyr or its licensed content providers. No content may be copied, reproduced, distributed, modified, transmitted, or otherwise used for any commercial purpose without winmyr's prior express written consent.
winmyr grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial entertainment purposes, subject to compliance with these Terms & Conditions.
winmyr provides gaming and entertainment services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, winmyr disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
winmyr shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
In no event shall winmyr's aggregate liability to you for any claim arising out of or relating to your use of the platform exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.
winmyr provides a suite of responsible gaming tools accessible from your account dashboard, including deposit limits, loss limits, session time reminders, temporary cooling-off periods, and permanent self-exclusion. You may configure these tools at any time without contacting support. Restriction requests take effect immediately or within the maximum 24-hour cooling period specified by you. winmyr will not reverse, delay, or circumvent any player-initiated restriction request.
winmyr enforces strict age verification at the KYC stage and will not knowingly permit any person under the age of 21 to access or use the platform's gaming services. Where winmyr reasonably suspects that an account is being accessed by a minor, the account will be suspended immediately pending full identity verification.
For detailed information on responsible gaming practices and support resources, please refer to winmyr's Responsible Gaming Policy available at winmyr.biz/responsible-gaming.
winmyr reserves the right to suspend or terminate any account, and to withhold any funds pending investigation, at any time and without prior notice where winmyr has reasonable grounds to believe that:
You may request closure of your winmyr account at any time by contacting customer support. Upon account closure, any verified real money balance (net of any applicable bonus obligations) will be returned to you via your nominated payment method within a reasonable processing period. Balances derived from uncompleted bonus wagering requirements are forfeited upon account closure.
winmyr reserves the right to revise, modify, or update these Terms & Conditions at any time. Where changes are material, winmyr will provide reasonable notice via email to your registered address or via a prominent notice on the platform prior to the changes taking effect. For non-material amendments, changes take effect upon publication on the platform.
Your continued use of the winmyr platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any revision, you must cease using the platform and may request account closure in accordance with Section 12.2.
These Terms & Conditions are governed by and shall be construed in accordance with applicable international gaming authority regulations and the general principles of commercial law applicable in the jurisdiction under which winmyr operates. winmyr operates under international gaming authority licensing and compliance standards applicable to online gaming platforms.
In the event of any dispute arising out of or in connection with these Terms & Conditions or your use of the winmyr platform, you should contact winmyr's customer support in the first instance to seek resolution. winmyr commits to investigating all formal disputes in good faith and responding within a reasonable timeframe. Where a dispute cannot be resolved through direct communication, the matter may be referred to the relevant gaming authority dispute resolution process under winmyr's applicable operating licence.
If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, the winmyr platform, or any transaction on your account, please contact the winmyr support team through the following channel:
winmyr Customer Support
Support Email: [email protected]
Support Hours: 24 hours a day, 7 days a week including Malaysian public holidays
Please include your registered account email address and a clear description of your query or dispute in all support communications to enable efficient resolution.
The principles behind winmyr's rules — transparency, security, fair play, and genuine player protection.
winmyr's mandatory KYC requirement exists to protect you — not to create obstacles. A verified account cannot have its funds redirected to an unverified third party, giving you genuine security over your MYR balance.
winmyr publishes the independently verified Return to Player (RTP) percentage for every slot game in the library. What you see is the mathematical reality of each game — no undisclosed adjustments.
Deposit limits, session timers, loss limits, and self-exclusion are permanent features of every winmyr account — not an afterthought. Player wellbeing is a core operational standard, not a marketing position.
Every transaction on winmyr — deposit, bet, win, or withdrawal — is in Malaysian Ringgit. No hidden currency conversion fees, no exchange rate exposure, no foreign currency complexity.
Every deposit, withdrawal, bet, and bonus transaction is permanently logged in your winmyr account history with timestamps and reference numbers — giving you complete visibility into your financial activity on the platform.
winmyr's customer support team operates continuously, with a sub-2-minute average first response time, in both English and Bahasa Malaysia. Disputes are investigated promptly with full audit data access.
If anything in these Terms & Conditions is unclear, our support team is always available. Ready to play? Your winmyr account awaits.